East Chambers County Bank - A Branch of Anahuac National Bank

 

 

Report lost/stolen ATM/Debit card

If you believe your ATM/debit VISA card has been lost or stolen, please call 1-800-523-4175.  You will need your name as it appeared on your card or on your account and indicate Anahuac National Bank as the issuing bank, regardless of which branch you bank from.    

In addition, please call the Bank during business hours to let us know about your card so we may mark our records accordingly.   The bank numbers are:

Anahuac location                           409-267-3106
Barbers Hill location                       281-385-6455
East Chambers Location                409-296-2265

Use a Personal Identification Number (PIN)

Credit or Debit? It’s a familiar question from the store clerk when you pull out a plastic card to make a purchase. Either way, you use your ATM/Debit VISA Card, the money comes directly out of your checking account. Here’s why you should choose a PIN for your transaction:

  • The Bank is requiring the use of a PIN at all Wal-Mart and WM Supercenters,Toys R Us, Babies R Us, and Tractor Supply for any transactions due to an increase in debit card fraud using the signature based (or credit) transactions.
  • PIN only transactions if over $300.00 at Ross or Macy's
  • PIN only transactions for California, China, and New York
  • All transactions are blocked for Spain
  • All transactions equal to or greater than $150.00 at any store will require a PIN.All transactions equal to or greater than $150.00 at any store will require a PIN.
  •  If the merchant does not accept pinned transactions hit the cancel button and it will give you the option of credit if it's not equal to or greater than $150.00.
  • Unauthorized transactions should always be reported immediately

Suspicious Transactions

If you receive a call from STAR, on the Bank's behalf, about suspicious transactions, please do not call the number shown on your Caller ID.  The correct number to call is given at the end of the call which is: 1-800-327-8622.  You will be connected to a Fraud Detection Analyst.  They will ask for one of the two phone numbers we have on the debit card system. (It's very important to keep your numbers updated with the Bank).  If your card has been blocked due to suspicious transactions, the analyst will be able to review the transactions with you.  If you are able to identify the transactions, they will unblock your card.  If your card has been blocked for any other reason, or just not working, they will not be able to help you.  Only a Bank employee can review the possibilities of why your card is not working properly.

^return to top


East Chambers County Bank
a branch of Anahuac National Bank

Ph. 409-296-2265-Toll Free: 866-526-3273 (EASE)

Toll Free: 866-526-EASE (3273)

24 Hr. INFO: 267-INFO (4636)

24 Hr. INFO Toll Free: 866-526-FACT (3228)
www.eastccbank.net